I recently had a new client in my office. She had previously filed for benefits, and had been represented by a large law firm based out of town. Since she signed up with this office through the mail, she never had the opportunity to meet with her attorney (or any attorney) until the day of the hearing. In fact, according to her, the attorney didn't arrive until "five minutes before the hearing." Her claim was denied by the judge, and she came to see me about helping her on a new application. She chose our office because she wanted someone she could talk with "face to face."